New Processes for Requesting and Paying for Diploma Examination Rewrites and Rescores

Posted on July 1, 2017 ยท Posted in Administration, Curriculum, Graduation

In order to increase security when handling fees paid using credit cards, the Government of Alberta must revise all payment handling processes to meet the Payment Card Industry (PCI) Security Standard. This means payment handling procedures must be modified so we can no longer accept credit cards verbally over the phone, by email or on written forms that are mailed or faxed to our offices.

This impacts students in the following ways:

  1. The processes for Requesting and paying for High School Transcripts, Statement of Marks, Diploma Exam Rewrites and Rescores will be changing effective June 2014;
  2. A new online system for requesting and paying for High School Transcripts, Statement of Marks, Diploma Exam Rewrites and Rescores will be implemented in June 2014. The new online system:
    • will replace the existing online system which currently supports ordering High School Transcripts and Statement of Marks;
    • will be accessed via the Alberta Education Website;
    • will allow students to pay using a credit card; and
    • will provide a method for students to enroll and create an Alberta Education User-id;
  3. Paper forms used for requesting High School Transcripts, Diploma Exam Rewrites and Rescores can still be used, however they will be changed effective June 2014:
    • The new forms do not include credit card information as it cannot be included as the method of payment.
    • The new forms can be mailed in or presented in person at Alberta Education, along with a cheque or money order.
    • The new forms can be downloaded from the Alberta Education Website in June 2014;
    • The old forms will no longer be accepted after the new forms are published;
    • The new forms cannot be faxed or emailed to Alberta Education as they will not include payment information such as a credit card.

Summary of the new Diploma Exam Rescore process, effective June 2014 will be:

  1. Logon to the new online system;
  2. Request the Diploma Exam Rescore;
  3. Pay for the Diploma Exam Rescore using a credit card;
  4. Print off the Diploma Exam Rescore form (for signature purposes); and
  5. Fax/mail or email the signed Diploma Exam Rescore to Alberta Education.

Summary of options for ordering and paying for Transcripts, Diploma Exam Rewrites and Rescores, effective June 2014 include:

  1. Online with a credit card through accessing the new system via the Alberta Education website;
  2. Mail in using the new forms along with a cheque or money order; or
  3. In person at Alberta Education using the new forms while paying with a credit card, debit card, cheque or money order, or cash;

 

Alberta Education
High School Transcripts and Diplomas
2nd Floor, 44 Capital Boulevard
10044 – 108 Street NW
Edmonton, Alberta T5J 5E6

Additional information and instructions regarding these processes will be available in June 2014.

For additional information on PCI Compliance at the Government of Alberta, please visit the following website: http://finance.alberta.ca/business/banking-and-payment-security/pci-compliance/index.html.